by Jason Scott Livingston | Mar 3, 2016 | Outsourcing
As promised, round 2 of 3 (here’s round one). One of the world’s most amazing Oyster restaurants on earth can be found hidden away on The Wier, just outside of Galway, Ireland. Should you ever get the chance to go, some of the most famous food critics on earth have...
by Jason Scott Livingston | Feb 23, 2016 | CX Best Practices
“My Company Excels at Issue Tracking”. Customer journey mapping is so hot right now. Having a detailed step-by-step graphical representation of your customer’s interactions, touch-points, decision matrices, and end-points is an invaluable contributor in steering your...
by Jason Scott Livingston | May 15, 2015 | Outsourcing
Let’s take a moment to set something straight: Outsourcing customer support isn’t BAD or WRONG. I’m constantly amazed at the level of misunderstanding that exists in relation to the concept of customer service outsourcing. From CEO’s to career customer...
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